You’ve spent a great deal of time,
effort and money putting together your business-to-business sales lead generation
programs. How you handle B2B sales leads once you get them makes the difference between a
happy sales team and new customers or an unhappy sales team and lost sales.
Here’s a checklist of questions to ask yourself to
determine if you have the best chance of being successful with your sales lead programs:
Are you prepared to send requested information
immediately?
Prospects have their own agenda and timeline, not yours or
your firm’s. So, you need to be efficient and strike while you have the opportunity.
Timing of your inquiry handling processes are of paramount importance. Your firm needs to
respond to all inquiries quickly—the faster, the better.
Here are some questions to keep in mind:
- Do you know what to send in response to different types of
inquiries?
- Do you have electronic versions for those who want the
information by e-mail or via downloads from your Web site?
- Do you have adequate supplies of printed materials ready for
those who prefer them?
- Do you have the people, systems and processes in place to
get the requested information out the door quickly?
Are you prepared to capture all inquiries in a
database for ongoing nurturing and qualification efforts?
To avoid having any of the golden sales opportunities
represented by your inquiries fall through the cracks, you need to capture all of your
inquiries in a database so you can properly manage their fulfillment, nurturing,
qualification and distribution. With this in mind:
- Do you have the database ready to go?
- Do you have the data entry people or outside services lined
up to get the inquirers into the database?
Do you have a program in place to
“qualify” sales leads before sending them to your salespeople, reps, dealers or
distributors?
If your business-to-business marketing-for-leads program is
to succeed, marketing, sales and corporate management need to share a unified definition
of qualified sales leads. If you all agree from the start on what a qualified lead is,
then deliver leads that meet that definition, your sales team will be able to effectively
and efficiently follow up and close more sales.
- Have you agreed with sales management on which questions to
ask in order to determine which leads are qualified?
- Have you agreed what information is required to know which
sales contacts to route the qualified leads to?
- Do you have proactive programs in place to contact and
qualify your leads?
Do you have a process in place for distributing
qualified leads to sales contacts as they are identified?
Sales leads are worthless unless they are quickly handed
off to the right sales contact for follow up. Your lead distribution process has to be
well defined and ready to go—in advance—so as to prevent delays or misdirection
when leads are qualified and ready for sales attention. It also has to be easy for your
salespeople, reps, resellers and distributors to access the qualified sales leads and
manage their lead follow up.
- Is your sales leads program designed to get the leads into
salespeople’s hands without delay?
- Have you made it easy for your salespeople, reps, dealers or
distributors to use?
- Can they access leads over the Internet?
- Does it integrate with their existing contact management or
email systems?
Do you have a program in place to nurture or
cultivate your not-yet-qualified leads?
Salespeople generally focus on those one-in-four sales
leads who are ready to buy soon. However, research shows that three of four sales come
from longer-term prospects who are frequently ignored by sales. As these longer-term leads
represent the lion’s share of the potentional sales, your sales lead management
program must be designed to help nurture the longer-term leads until they are qualified as
being sales-ready opportunities.
- Does your company have a prospect relationship marketing
program in place to keep in touch with these longer-term prospects, using email, fax, mail
and phone contacts, until they are identified as being qualified and ready for sales
attention?
- Do you know what messages to send as part of your prospect
relationship management program?
- Do you know how often to contact prospects with these
messages?
- Do you know what offers to use to get them to further
identify their needs and situation so you can determine if they are ready for sales?
Do you have a program in place to measure and track
the results of your various sales-lead generation, cultivation and sales follow-up
programs?
A marketer I know recently reported to her management on
the results of the company’s lead generation programs: Awareness of their company and
its products among targeted prospects more than doubled; the cost per qualified lead
delivered to sales by marketing dropped by nearly 40 percent; 58 percent of the
opportunities in the sales pipeline were found first by marketing; and 48 percent of the
sales closed; and 62 percent of the revenue during the past 12 months came from
marketing-generated leads.
The result? She got a bigger B2B marketing budget and
senior management no longer doubts marketing's contribution to the company's success. Can
you answer these questions and show your management how your lead generation programs are
contributing to your company’s success?
- Can you determine your cost per lead, cost per qualified
lead and cost per sale?
- Do you know which lead programs generate the highest return
on investment?
- Do you know which nurturing techniques worked and which
didn’t?
- Can you prove to management that your lead generation
programs are paying off in increased sales and market share?
Refer to this checklist of questions to guide the
development or improvement of your company’s sales lead management programs and
processes and you’ll have the best chance of being successful. |
